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Preparing Your Organization for the Shift to Hybrid Work


The workplace is evolving. Traditionally, businesses have followed one of two work models: in-office, where everyone is at the office every day, or remote, where workers work from off-site locations wherever they are. Recent global events, on the other hand, have compelled firms to reconsider how and where they function.

With recent technological advancements, several businesses are adopting a hybrid work paradigm in which workers can work in the office, remotely, or a combination of both.

The Benefits of Hybrid Work

A hybrid work paradigm can provide a number of advantages to businesses, including:

  • Employees have more freedom with a hybrid work paradigm because they can work from anywhere, including the workplace, at home, at the airport before a business trip, and even while sitting poolside!
  • Better work-life balance: Allowing employees to select when (or if) they wish to come into the office allows them to better arrange their personal lives, lowering stress and allowing them to spend more time with their family.
  • Improved access to talent: Employers who use a hybrid work style have access to a larger pool of candidates who live outside their state or country.
However, if a hybrid work paradigm isn't introduced and managed appropriately, it might cause problems throughout the firm. These are some of them:
  • Inequity between in-office and remote employees: In-person connection is arguably more potent than digital connection, and remote employees may feel left out of virtual meetings if they aren't given the same opportunities to participate as their in-office colleagues.
  • Team-building challenges: In the past, corporations built team cohesion by hosting activities like happy hours or sports outings. When work-from-anywhere employees are unable to attend in person, however, building that cohesiveness may be tough.
  • Increased reliance on technology: As your teams get more distributed, they will become more reliant on technology to communicate, and if employees aren't adequately trained on how to use such solutions, it can create substantial communication obstacles.

Hybrid work on the global stage

It's evident that hybrid employment is here to stay as businesses rethink their operations and employee preferences. Employers are recognizing the value of hybrid employment, according to recent studies from renowned analysts:

  • When compared to pre-pandemic levels, most C-suite executives cited improvements in productivity, customer satisfaction, employee engagement, and diversity and inclusion, according to a recent McKinsey analysis.
  • In the future, nine out of ten firms will combine remote and on-site labor, according to McKinsey.
  • 90 percent of HR leaders said they entirely trust workers to work from home in the 2020 Gartner ReimagineHR Client Survey, and 75 percent believe employees are just as effective working from home as they are in the office.
Employees appear to be on board with the change to hybrid work as well:
  • According to a recent survey by SurveyMonkey and Zoom, approximately two-thirds (65%) of respondents who have worked from home in the previous year reported that a hybrid work environment is their ideal work style.
  • According to the Gartner ReimagineHR Client Survey for 2020, 25% of the global knowledge workers will opt to work from home as their primary workplace by 2022, with 45 percent working from home two to three days per week.
  • According to SurveyMonkey, 61 percent of remote workers would like to attend large group meetings digitally, but 69 percent would prefer to meet new clients or customers in person
While the majority of organizations and employees support a hybrid working style, the research shows that 68 percent of those polled do not have a plan in place to make the shift. Continue reading for some hybrid work best practices to help you and your company prepare for a new work style.

Best practices for hybrid work

To develop an efficient hybrid work environment, organizations and their employees must collaborate closely. For companies wishing to implement a hybrid work paradigm, here are some recommended practices to consider:

  • Maintain constant communication and collaboration with your teams: Working with dispersed teams necessitates constant communication and collaboration, so make use of effective solutions like a workplace messaging app or a business phone system to ensure you can stay in touch with your coworkers at all times. Hosting virtual team-building events also helps team members solidify relationships, even if they have never met in person!

  • Make a comprehensive resource library: Provide ample resources to assist your scattered teams in navigating their tasks, ensuring the security of their devices and accounts, and training them on how to use your workplace technology and solutions. Employees will have access to the information and materials they need to succeed if a library of recorded training materials and sessions is created.

  • Ensure that your workplace solutions are consistent: Using a disparate collection of apps and programs makes it difficult for your hybrid workforce to know which solution to use in various situations, causes friction in the user experience, and is complex and expensive to administer. Your employees will have a friction-less experience with a unified communications solution because their phone, chat, webinar, and video meeting conversations will all be on the same platform.

  • Create an infrastructure for business-wide communication: In an emergency or to communicate company news, being able to contact your hybrid workforce and stakeholders all at once is critical. Using an efficient video communications solution that can scale to handle huge events and gatherings makes it simple to organize all-hands meetings, town halls, and send more customized and direct organization-wide messaging.

  • Provide solutions that enable all employees to perform the same tasks: You should give your employees with the tools they need to build an enterprise-grade communications experience no matter where they are, whether they are in the office or working remotely. You can assist guarantee that your teams are productive and successful no matter where they choose to work by providing solutions that allow them to collaborate digitally, provide a distraction-free environment, and have the same capabilities as in-office workers.

Creating an effective hybrid workforce with Zoom

Your company must supply solutions that create fairness between in-office and remote employees in order to properly support a hybrid workforce. Zoom's platform includes everything your company needs to give remote workers the same capabilities and possibilities as in-office workers, such as chat, phone, meetings, conference rooms, webinars, and more.

Here's what the Zoom platform has to offer:

A seamless communications ecosystem
Zoom unifies your corporate communications into an one platform, allowing your employees to easily switch between modes of communication like phone, video, and chat, exchange files, share information, and arrange meetings without having to switch between apps or platforms.

Dynamic conference rooms
Zoom Rooms, Zoom's conference room solution, enables businesses to construct dynamic meeting spaces that meet their individual requirements, ranging from small huddle spaces to big, "all-hands" conference rooms. Wireless screen sharing, touch-free controls, real-time annotations with whiteboarding, and more are all available in Zoom Rooms.

Equity between in-office and work-from-anywhere employees
Zoom helps to build equality between in-office and remote workers by allowing them to communicate in real time with screen sharing and live annotation, turn any area into an office with virtual backdrops, and easily switch between different modes of communication. Regardless of their location, employees have access to the same capabilities and services.

Native integrations with other workplace solutions
Zoom's platform easily interfaces with a variety of popular workplace solutions, including Slack, Office 365, G Suite, Salesforce, and others, allowing your employees to optimize their workflows and reduce time spent switching between programs throughout the day.

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